Privacy Commitment: IndWin7 GAME is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our gaming platform.

Table of Contents

1. Overview & Scope

This Privacy Policy applies to all personal data processed by IndWin7 GAME ("we", "us", "our") in connection with our online gaming platform, mobile applications, and related services. This policy covers:

  • Our website and mobile applications
  • Account registration and management
  • Gaming services (casino games, sports betting, live games)
  • Payment processing and financial transactions
  • Customer support interactions
  • Marketing and promotional communications
Important: By using our services, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree with these practices, please do not use our platform.

2. Data Controller Information

IndWin7 GAME Private Limited is the data controller responsible for your personal information. Our contact details:

IndWin7 GAME Private Limited
Business Registration: [Registration Number]
Address: [Business Address], India
Email: [email protected]
Data Protection Officer: [email protected]

3. Information We Collect

Personal Identification Information

  • Identity Data: Full name, date of birth, gender, nationality
  • Contact Data: Email address, phone number, postal address
  • Identity Verification: Government-issued ID, passport, driver's license
  • Financial Information: Bank account details, payment method information

Account & Gaming Data

  • Account Information: Username, password (encrypted), security questions
  • Gaming Activity: Bets placed, games played, winnings, transaction history
  • Preferences: Game preferences, communication preferences, responsible gaming settings

Technical Information

  • Device Data: IP address, device type, operating system, browser information
  • Usage Data: Login times, pages visited, time spent on platform
  • Location Data: Country and region based on IP address
Data Category Purpose Legal Basis Retention Period
Identity & Contact Account creation, verification, communication Contract performance 7 years after account closure
Financial Data Payment processing, fraud prevention Contract performance, legal obligation 7 years for tax/regulatory purposes
Gaming Activity Service provision, responsible gaming Contract performance, legitimate interest 5 years after last activity
Technical Data Platform functionality, security Legitimate interest 2 years

4. How We Collect Data

Direct Collection

We collect information directly from you when you:

  • Register for an account
  • Complete identity verification
  • Make deposits or withdrawals
  • Contact customer support
  • Participate in promotions
  • Update your account settings

Automatic Collection

We automatically collect certain information through:

  • Cookies and similar tracking technologies
  • Web server logs and analytics
  • Gaming platform interactions
  • Mobile app usage data

Third-Party Sources

We may receive information from:

  • Payment processors and financial institutions
  • Identity verification services
  • Fraud prevention services
  • Marketing partners (with your consent)

5. How We Use Your Information

Primary Purposes

  • Account Management: Creating and maintaining your account, authentication
  • Service Provision: Enabling gaming activities, processing bets, managing games
  • Payment Processing: Processing deposits, withdrawals, and financial transactions
  • Customer Support: Responding to inquiries, resolving issues, providing assistance

Secondary Purposes

  • Security & Fraud Prevention: Protecting against unauthorized access and fraudulent activities
  • Responsible Gaming: Monitoring gaming behavior, implementing player protection measures
  • Legal Compliance: Meeting regulatory requirements, reporting obligations
  • Platform Improvement: Analyzing usage patterns, improving user experience
  • Marketing: Sending promotional offers, personalized recommendations (with consent)
Data Minimization: We only collect and process personal data that is necessary for the specific purposes outlined above. We do not collect excessive or irrelevant information.

Under applicable data protection laws, we process your personal data based on the following legal grounds:

Contract Performance

Processing necessary to provide our gaming services, manage your account, and fulfill our contractual obligations.

Legal Obligation

Processing required to comply with legal and regulatory requirements, including:

  • Anti-money laundering (AML) regulations
  • Know Your Customer (KYC) requirements
  • Tax reporting obligations
  • Responsible gaming regulations

Legitimate Interest

Processing for our legitimate business interests, such as:

  • Fraud prevention and security
  • Platform optimization and analytics
  • Customer support and service improvement

Consent

Processing based on your explicit consent for:

  • Marketing communications
  • Optional data collection
  • Certain tracking technologies

7. Information Sharing & Disclosure

Service Providers

We share personal data with trusted third-party service providers who assist us in:

  • Payment Processing: Banks, payment gateways, e-wallet providers
  • Identity Verification: KYC service providers, document verification services
  • Technology Services: Cloud hosting, data analytics, customer support platforms
  • Marketing Services: Email marketing, analytics, advertising platforms

Legal Requirements

We may disclose personal data when required by law or to:

  • Comply with legal processes or court orders
  • Respond to regulatory inquiries
  • Cooperate with law enforcement investigations
  • Protect our rights, property, or safety

Business Transfers

In the event of a merger, acquisition, or business transfer, personal data may be transferred as part of the transaction, subject to appropriate safeguards.

No Sale of Personal Data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

8. Data Security Measures

We implement comprehensive security measures to protect your personal data:

Technical Safeguards

  • Encryption: All sensitive data is encrypted in transit and at rest using industry-standard encryption
  • Secure Servers: Data is stored on secure servers with restricted access
  • Firewalls: Network security controls to prevent unauthorized access
  • Regular Updates: Security patches and software updates are applied regularly

Organizational Safeguards

  • Access Controls: Strict access controls limiting data access to authorized personnel only
  • Staff Training: Regular privacy and security training for all employees
  • Data Processing Agreements: Contractual obligations for all third-party processors
  • Incident Response: Procedures for detecting and responding to security incidents

Monitoring & Auditing

  • Continuous monitoring of system security
  • Regular security audits and assessments
  • Vulnerability testing and penetration testing
  • Compliance with security standards and certifications
Security Commitment: While we implement robust security measures, no method of transmission or storage is 100% secure. We continuously work to improve our security practices and promptly address any vulnerabilities.

9. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

Active Accounts

  • Account data is retained while your account remains active
  • Gaming and transaction data is maintained for ongoing service provision
  • Marketing data is kept based on your consent and preferences

Closed Accounts

  • Identity & Financial Data: 7 years (regulatory requirement)
  • Gaming History: 5 years (for dispute resolution and compliance)
  • Marketing Data: Deleted upon account closure (unless consent withdrawn earlier)
  • Technical Logs: 2 years maximum

Legal Holds

Data may be retained longer if required for:

  • Ongoing legal proceedings
  • Regulatory investigations
  • Dispute resolution processes
  • Fraud prevention and detection

10. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your gaming experience and analyze platform usage.

Types of Cookies We Use

Cookie Type Purpose Duration Consent Required
Essential Cookies Platform functionality, security, authentication Session/Persistent No (necessary for service)
Performance Cookies Analytics, usage statistics, performance monitoring Up to 2 years Yes
Functional Cookies Preferences, settings, personalization Up to 1 year Yes
Marketing Cookies Advertising, promotional content, tracking Up to 1 year Yes

Managing Cookies

You can control cookies through:

  • Browser Settings: Most browsers allow you to refuse or delete cookies
  • Cookie Preferences: Use our cookie preference center to manage settings
  • Opt-Out Tools: Third-party opt-out mechanisms for advertising cookies
Note: Disabling essential cookies may affect platform functionality and your ability to use certain features.

11. Your Privacy Rights

You have several rights regarding your personal data under applicable privacy laws:

Access Rights

  • Right to Access: Request copies of your personal data
  • Data Portability: Receive your data in a structured, machine-readable format
  • Information Rights: Understand how your data is being processed

Control Rights

  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (subject to legal requirements)
  • Right to Restriction: Limit how we process your data in certain circumstances
  • Right to Object: Object to processing based on legitimate interests or for marketing

Consent Rights

  • Withdraw Consent: Withdraw previously given consent at any time
  • Marketing Opt-Out: Unsubscribe from marketing communications
  • Cookie Control: Manage cookie preferences and tracking

How to Exercise Your Rights

To exercise your privacy rights:

  1. Submit a request through your account settings
  2. Contact our Data Protection Officer at [email protected]
  3. Use our online privacy request form
  4. Contact customer support with your request
Response Time: We will respond to your privacy requests within 30 days. For complex requests, we may extend this period by up to 60 days with notification.

12. International Data Transfers

Your personal data may be transferred to and processed in countries outside India for the following reasons:

Transfer Purposes

  • Cloud hosting and data storage services
  • Payment processing by international providers
  • Customer support services
  • Technology and analytics services

Transfer Safeguards

When transferring data internationally, we ensure appropriate safeguards:

  • Adequacy Decisions: Transfers to countries with adequate data protection
  • Standard Contractual Clauses: EU-approved contractual protections
  • Binding Corporate Rules: Internal policies ensuring data protection
  • Specific Safeguards: Additional security measures for sensitive transfers

13. Protection of Minors

IndWin7 GAME is committed to protecting minors from accessing our gaming services.

Age Verification

  • All users must be 21 years or older to create an account
  • Age verification is required during registration
  • Government-issued ID verification may be requested
  • Accounts suspected of belonging to minors are immediately suspended

Parental Controls

  • We encourage parents to monitor their children's internet usage
  • Parental control software can be used to restrict access to gambling sites
  • We provide information about responsible gaming resources
Zero Tolerance: We have a zero-tolerance policy for underage gambling. Any accounts found to belong to minors will be closed immediately and funds returned.

14. Marketing Communications

Consent-Based Marketing

We only send marketing communications with your explicit consent for:

  • Promotional offers and bonuses
  • New game announcements
  • Special events and tournaments
  • Platform updates and features

Communication Channels

  • Email: Promotional emails and newsletters
  • SMS: Text message alerts and offers
  • Push Notifications: Mobile app notifications
  • In-Platform: Messages within the gaming platform

Opting Out

You can opt out of marketing communications by:

  • Clicking unsubscribe links in emails
  • Replying STOP to SMS messages
  • Adjusting notification settings in your account
  • Contacting customer support

15. Policy Updates

We may update this Privacy Policy to reflect:

  • Changes in our data processing practices
  • New legal or regulatory requirements
  • Introduction of new services or features
  • Enhanced security measures

Notification of Changes

When we update this policy, we will:

  • Post the updated policy on our website
  • Update the "Last Modified" date
  • Notify you via email for significant changes
  • Display a notice on our platform

Your Options

If you disagree with policy changes:

  • You may close your account
  • Contact us to discuss concerns
  • Adjust your privacy preferences
  • Withdraw consent for optional processing

16. Contact & Data Protection

Privacy Inquiries

For any privacy-related questions or concerns, contact us:

Data Protection Officer
Email: [email protected]
Phone: +91-XXXX-XXXX-XX
Address: IndWin7 GAME Private Limited
[Business Address]
India

General Privacy Contact:
Email: [email protected]
Subject Line: "Privacy Inquiry - [Your Request Type]"

Complaint Resolution

If you're not satisfied with our response to your privacy concern:

  • Contact our Data Protection Officer for escalation
  • File a complaint with the relevant data protection authority
  • Seek legal advice regarding your rights

Emergency Contact

For urgent privacy matters (data breaches, unauthorized access):

Commitment to Privacy: Your privacy is fundamental to our business. We are committed to transparency, accountability, and continuous improvement in our data protection practices.
Last Updated: June 16, 2025
Effective Date: June 16, 2025

This Privacy Policy replaces any previous versions and forms an integral part of our Terms & Conditions. By continuing to use our services, you acknowledge that you have read and understood this policy.